Face ID repair

Perform Face ID repair

Is your iPhone's automatic unlock no longer working? FixNow can help you with a Face ID repair. The Face ID feature allows you to easily unlock your mobile phone. But what if your Face ID stops working? Then you can still unlock your smartphone with the passcode. However, using Face ID is very convenient, fast and you also got used to it. From the iPhone X onwards, Face ID is a permanent feature on an Apple smartphone. Unlocking your phone using facial recognition is safe and also easy. Is this function no longer working? Then you can get a Face ID repair at Fixnow.

Face ID no longer works

Face ID Repair face id repair

The Face ID feature no longer works, annoying but not insurmountable. In fact, FixNow will help you fix this problem. And maybe you can fix it yourself, using our iPhone tips for Face ID no longer works. If not, FixNow can certainly help you with a Face ID repair. We will make sure you can use your face recognition on your Apple phone again within a day. But first we will give you some tips, how you might be able to restore Apple's facial recognition feature yourself, before having a Face ID repair done by FixNow.

Why is my Face ID not working?

Why Face ID no longer works could have several causes. It could be due to lack of the latest updates, your personal settings, your camera recording and TrueDepth camera. FixNow explains step by step what you can do yourself. If this does not solve the Face ID problem, FixNow is here to help you out. We successfully carry out all iPhone repairs. From a screen replacement to iPhone screen repair and screen repair Apple Watch to iPad screen repair.

Solutions for Face ID

1. Check for updates

Update your iPhone or iPad's software to the latest version of iOS or iPadOS. And make sure your iPhone or iPad model supports Face ID.

2. Check settings for Face ID

To check your Face ID settings, go to Settings and then Face ID & Access Code. Check that Face ID is set and that the features you are trying to use it with are on.

Face ID Settings

3. Check that the TrueDepth is not covered

Remove anything that might cover the TrueDepth camera. Such as dirt, a case, or a phone protector. When using an iPad in landscape mode, check that your finger or palm is not covering the TrueDepth camera. If it is, an alert may appear at the top of the screen saying "Camera covered" with an arrow pointing at the TrueDepth camera.

4. Make sure your face is not blocked

Make sure your eyes, nose and mouth are fully visible to the TrueDepth camera. If your nose and mouth are covered, Face ID will not work. If you wear a face mask and have already set up Face ID with a mask, make sure your eyes are not blocked. You can use Face ID with a mask on iPhone 12 and later with iOS 15.4 and later. You may need to hold the iPhone higher when wearing a face mask. If your wearing a face mask too high or too close to your eyes, your iPhone may not unlock.

Face ID works with many sunglasses, although Face ID with a mask is not designed to work with sunglasses. If you wear sunglasses designed to block certain types of light, your sunglasses might block the infrared light used by the TrueDepth camera. Try using Face ID without your sunglasses on your nose and you may no longer need Face ID repair from FixNow.

5. Make sure your face is facing the TrueDepth camera

Face ID works on iPhone only when it is in portrait mode and iw face is facing the TrueDepth camera. On an iPad, you can use Face ID in any mode. The TrueDepth camera has a similar field of view as when you take a selfie or make a FaceTime call. Whether your iPhone or iPad is on a surface or you are holding it in a natural position, make sure your iPhone or iPad is an arm's length or closer (10-20 centimetres) to your face.

6. Restart device

Restart your iPhone or iPad and enter your password. Then try using Face ID again.

7. Add an alternative look

For most users, Face ID will constantly learn as they change. If you have an appearance that may look very different, you can set an alternate appearance so Face ID will still recognise you.

8. Resetting Face ID

If you still need help, reset your Face ID and then set it up again. Go to Settings, tap Face ID & Access Code, then tap Reset Face ID. After that, tap Set Face ID to reset it.

Face ID repair service from FixNow

If you are still unable to apply your facial recognition to your Apple phone or tablet, contact FixNow's Face ID repair service.

Only a trained technician should service your device for a Face ID repair. Improper Face ID repair, may cause security mechanisms to stop working properly, and may cause dangerous exposure and injury to eyes or skin. Therefore, always have your Face ID repair done by FixNow's experienced expert. Contact us today, via chat or over the phone for a appointment. You can also use your iPhone for free send To FixNow.

iPhone Face ID repair prices

ModelPRICETIMESETTING AN AGREEMENT
iPhone 13 Pro Max€ 1802 hoursMaking an appointment
iPhone 13 Pro€ 1802 hoursMaking an appointment
iPhone 13 Mini€ 1802 hoursMaking an appointment
iPhone 13€ 1802 hoursMaking an appointment
iPhone 12 Pro Max €1602 hoursMaking an appointment
iPhone 12 Pro €1602 hoursMaking an appointment
iPhone 12 Mini €1602 hoursMaking an appointment
iPhone 12 €1602 hoursMaking an appointment
iPhone 11 Pro Max€ 1502 hoursMaking an appointment
iPhone 11 Pro€ 1502 hoursMaking an appointment
iPhone 11€ 1502 hoursMaking an appointment
iPhone XS Max €1402 hoursMaking an appointment
iPhone XS€ 1402 hoursMaking an appointment
iPhone X €1402 hoursMaking an appointment
iPhone XR €1402 hoursMaking an appointment

Why choose Fixnow?

FixNow is your reliable Apple repair service. By using the best parts for your Apple smartphone, tablet or Apple Watch, we make sure your Apple screen looks like new again and your facial recognition via Face ID repair works again. But that's not all, at FixNow's Apple repair service we can guarantee the following:

  • Free diagnosis
  • 12-month warranty on replacement parts
  • 3 years' experience
  • iPhone screen repair within 1 hour
  • Retain original Apple display and warranty

FAQ Face ID

Yes, we can repair Face ID on most iPhone and iPad models.

Repair time depends on the specific problem and model of your iPhone. Our technician will provide an estimate after determining the problem.

No, we ensure that your personal data is not lost during the repair process. However, we recommend backing up your data before handing in your device for repair.

The cost of the repair depends on the specific problem and model of your iPhone. After diagnosing the problem, you will receive a quote from us.

Yes, we can fix other problems with your iPhone while repairing Face ID. If you have multiple problems, we will give you a quote for all repairs.

You can book a repair appointment by visiting our website, calling us or sending to us for free.

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