Diagnosis is free when we repair your device. If a repair is not possible or you choose not to proceed, the completed diagnosis costs €39.

Charging and/or connecting to a computer is not possible.

Button does not respond and/or cannot be pressed.

Cracks in the glass panel on the back.

During phone calls you cannot hear the other person or hear them poorly.

Others cannot hear you or hear you poorly during phone calls.

Little, poor or no sound from internal speakers.

Cannot unlock because the access code does not work, is missing and/or forgotten.

Transfer files from old to new device without loss of personal data.

Dirt underneath and/or damage to the lens glass.

Front camera does not work and/or takes poor quality images.