Face ID not working
Why has Face ID stopped working?
Face ID rarely stops working for no reason. The cause is often a drop, a knock, or moisture near the top edge of the screen, where the TrueDepth camera sensors sit. Face ID can also act up after a screen swap done elsewhere, if those sensors weren't put back carefully.
- A drop or knock that affected the sensors along the top edge
- Water damage or moisture around the camera and sensors
- An earlier screen repair done elsewhere, where the sensors came loose
- A screen protector, sticker, or case covering the sensor
Try this yourself first
Before you book an appointment, it's worth trying these safe steps.
- Clean the sensor bar at the top of the screen with a dry, soft cloth
- Check that no screen protector, sticker, or case is covering the sensor
- Force-restart your device using the buttons
- Set up Face ID again in Settings
When to visit FIXNOW
Does Face ID still fail after these steps, or did the fault start right after a drop, water damage, or a screen swap elsewhere? Then the problem usually lies in the sensors themselves. FIXNOW always starts with a diagnosis: a fixed price per model, usually the same day, and up to 1 year warranty on the repair.
- Face ID still doesn't work after a restart and setting it up again
- The fault started right after a drop, a wet device, or a screen swap elsewhere
- Your device keeps asking for the passcode instead of recognizing your face
Can Face ID always be repaired?
Face ID is tied to your device's original sensors. Not every fault can be fixed, especially if an earlier repair elsewhere already damaged the sensors. We look at this honestly during the diagnosis and tell you upfront what is and isn't possible.
Which repair fixes this?
Frequently asked questions
How much does the repair cost?
That depends on your model. FIXNOW works with a fixed price per model — you’ll find it in the price list among the possible repairs above.
How quickly can I come in?
Usually the same day, often while you wait. Book a time online, or simply walk into FIXNOW Antwerpen or Wolvertem.
Can I mail in my device?
Yes, with a shipping label. See how mailing in works on our Mail-in page and send your device from anywhere in Belgium or neighbouring countries.