Device won't charge
Why isn't your device charging?
A device that won't charge rarely has just one obvious cause. It's often the cable or the adapter, sometimes the port itself, and on an older device the battery may simply be worn out. Moisture sometimes plays a part too.
- Worn or faulty cable or adapter
- Lint, dust, or dirt in the charging port
- A battery that no longer holds a charge due to wear
- Moisture or water damage in the charging port
Try this yourself first
These safe steps rule out the most common causes before you look further.
- Test with a different, original cable and a different outlet or USB port
- Check the charging port with a flashlight and gently remove lint with a dry, soft brush — never a needle or liquid
- Restart your device manually using the buttons
- Leave the device on the charger for a good while before concluding it doesn't work
- Did moisture get into the port? Turn the device off and dry the outside — don't put it in rice, that doesn't help and can cause more damage
When to visit FIXNOW
If these steps don't help, the problem is usually the charging port or the battery itself. FIXNOW first finds out exactly what's going on, gives you a fixed price per model, and you're usually helped the same day. The repair carried out comes with up to 1 year warranty. If water damage is the cause, we discuss the chances of recovery honestly, with no promises upfront.
- The device still doesn't charge after a different cable, adapter, and a clean port
- The battery is already a few years old and doesn't hold much charge anyway
- The device recently got wet or was dropped
Which repair fixes this?
Frequently asked questions
How much does the repair cost?
That depends on your model. FIXNOW works with a fixed price per model — you’ll find it in the price list among the possible repairs above.
How quickly can I come in?
Usually the same day, often while you wait. Book a time online, or simply walk into FIXNOW Antwerpen or Wolvertem.
Can I mail in my device?
Yes, with a shipping label. See how mailing in works on our Mail-in page and send your device from anywhere in Belgium or neighbouring countries.