Mail in your device for repair
Choose your device and repair, receive a shipping label by e-mail and send the package whenever it suits you.
Available from Belgium, the Netherlands, France, Germany and Luxembourg.
How it works
1. Request
You immediately receive a shipping label by e-mail, with insurance if you choose it.
2. Shipping
From Belgium via a bpost parcel locker; from the Netherlands, France, Germany or Luxembourg at a post point of your choice.
3. Receipt
Our system checks in your device — you automatically receive an e-mail.
4. Repair
We usually repair your device the same day it arrives.
5. Done
You receive the invoice by e-mail. View payment methods
6. Payment received
As soon as your payment arrives, you receive a confirmation by e-mail.
7. Return shipment
We send your device back the same or the next business day, with track & trace.
What your shipping label looks like
From
To
FIXNOW · Wolvertem
Wilgenlaan 19 bus 2
1861 Wolvertem
Track & trace included
Example — you’ll receive your personal label by e-mail after your request.
Shipping from Belgium?
- The safest channel: no hand-off at the door
- The package never waits outside unattended
- You choose the time and location yourself
To date, not a single shipment has been lost.
From the Netherlands, France, Germany or Luxembourg?
- The shipping label by e-mail works exactly the same way
- Insurance is available for you too
- Drop off at a post point of your choice
- Return shipment with track & trace
Packing tips
- Use a sturdy box
- Add enough padding material
- No need to send the case or SIM card
- Make a backup beforehand if possible
Frequently asked questions about mailing in
What can I send in?
You can send us smartphones, tablets and laptops for repair. Choose your device in the request form.
From which countries can I mail in my device?
From Belgium, the Netherlands, France, Germany and Luxembourg. The shipping label by e-mail and the insurance are available for all these countries.
Is my shipment insured?
You can opt for insured shipping when you make your request. The option is included on your shipping label.
How do I track my shipment?
Track & trace comes with the shipping label you receive by e-mail.
When do I pay?
You only pay after the repair, not in advance.