Mail in your device for repair
Choose your device and repair, receive a shipping label by e-mail and send the package whenever it suits you.
Available from Belgium, the Netherlands, France, Germany and Luxembourg.
How it works
1. Request
You immediately receive a shipping label by e-mail, with insurance if you choose it.
2. Shipping
From Belgium via a bpost parcel locker; from the Netherlands, France, Germany or Luxembourg at a post point of your choice.
3. Receipt
Every package is opened on camera. Our system checks in your device — you automatically receive an e-mail.
4. Repair
We usually repair your device the same day it arrives.
5. Done
You receive the invoice by e-mail. View payment methods
6. Payment received
As soon as your payment arrives, you receive a confirmation by e-mail.
7. Return shipment
We send your device back the same or the next business day, with track & trace.
What your shipping label looks like
From
To
FIXNOW · Wolvertem
Wilgenlaan 19 bus 2
1861 Wolvertem
Track & trace included
Example — you’ll receive your personal label by e-mail after your request.
Shipping from Belgium?
- The safest channel: no hand-off at the door
- The package never waits outside unattended
- You choose the time and location yourself
To date, not a single shipment has been lost.
From the Netherlands, France, Germany or Luxembourg?
- The shipping label by e-mail works exactly the same way
- Insurance is available for you too
- Drop off at a post point of your choice
- Return shipment with track & trace
Packing tips
- Use a sturdy box
- Add enough padding material
- Your SIM card can stay in; better not to send cases or chargers
- Make a backup beforehand if possible
- Never use an envelope: it can tear — a box with some paper around it is enough
- Don’t stick the label on an original Apple box: a plain box attracts less attention
Frequently asked questions about mailing in
How long will I be without my device?
Within Belgium it’s quick. A typical timeline: post it on Monday and we usually have your device Tuesday morning and repair it the same day. It typically ships back by Wednesday at the latest, so you have it home on Thursday. From neighbouring countries, delivery usually takes 1 to 3 days and the whole process normally takes less than a week.
What can I send in?
You can send us smartphones, tablets and laptops for repair. Choose your device in the request form.
From which countries can I mail in my device?
From Belgium, the Netherlands, France, Germany and Luxembourg. The shipping label by e-mail and the insurance are available for all these countries.
How do I get my device back?
After your payment we ship your device back the same or the next business day, with track & trace. Within Belgium we usually deliver to a parcel locker near you: your package doesn’t have to wait unattended at the door and you collect it whenever it suits you.
Do I need to turn off “Find My iPhone” or remove my SIM card?
No. Send your device just as it is: the SIM card can stay in and you don’t need to switch anything off. For most repairs we don’t need your passcode either; we only ask for it for motherboard repairs or for an iPad with an Apple Pencil, so we can test everything fully.
What happens when my package arrives?
A staff member opens every package on camera and checks your device in — you immediately receive an automatic e-mail. The technician then gets to work, usually the same day.
My device just fell into water — can I mail it in?
Better not: with water damage every minute counts. Come by in Antwerp or Wolvertem as soon as you can, so we can open and clean your device right away — sometimes that cleaning is enough and nothing needs replacing. All other repairs can safely be mailed in.
Is my shipment insured?
You can opt for insured shipping when you make your request. The option is included on your shipping label.
How do I track my shipment?
Track & trace comes with the shipping label you receive by e-mail.
When do I pay?
You only pay after the repair, not in advance.