Mail in your device for repair
Choose your device and repair. Ship with a FIXNOW label or on your own, whenever it suits you.
Shipping from abroad? You see the shipping costs as soon as you enter your address.
- Every package is opened on camera
- Return shipment with track & trace
- Extra protection available for a device worth up to €5,000
Available from Belgium, the Netherlands, France, Germany and Luxembourg.
How it works
1. Request
Choose a FIXNOW shipping label, with extra protection if you want, or send it yourself with track & trace. You receive the FIXNOW label by e-mail.
2. Shipping
Drop the parcel off with the carrier you choose. With bpost you can use a parcel locker, a bpost point or a post office; DPD and UPS have their own drop-off points. From abroad, you choose a point of your carrier.
3. Receipt
Every package is opened on camera. Our system checks in your device — you automatically receive an e-mail.
4. Repair
We usually repair your device the same day it arrives.
5. Done
You receive the invoice by e-mail. View payment methods
6. Payment received
As soon as your payment arrives, you receive a confirmation by e-mail.
7. Return shipment
We send your device back the same or the next business day, with track & trace.
What your shipping label looks like
From
your name and addressTo
FIXNOW Wolvertem
Wilgenlaan 19 bus 2
1861 Wolvertem
Belgium
- 1. Print on A4
- 2. Cut out the label
- 3. Stick it on top of the box
From Belgium?
- Choose bpost in your request and drop the package at a bpost parcel locker
- No hand-off at the door: the package is not left outside unattended
- You choose the time and location yourself
From abroad?
- From the Netherlands, France and Germany it works the same way: a FIXNOW label or shipping it yourself
- Extra protection is available for you too, with a FIXNOW shipping label
- From Luxembourg you ship it yourself, with track & trace; we arrange the return
Packing in 3 steps
- A sturdy boxNo envelope: it can tear on the way.
- Pad it wellSome paper or padding around the device, so it cannot move.
- Close it, label on topStick the label on top of the box. Your reference goes inside the parcel.
Do
- Your SIM card can stay in the device
- Make sure the device is charged to at least 20%
- A note with your name and reference inside the parcel
Don’t
- No cases, chargers or other accessories
- No label on an original Apple box: a plain box attracts less attention
Frequently asked questions about mailing in
How long will I be without my device?
Within Belgium it’s quick. A typical timeline: post it on Monday and we usually have your device Tuesday morning and repair it the same day. It typically ships back by Wednesday at the latest, so you have it home on Thursday. From neighbouring countries, delivery usually takes 1 to 3 days and the whole process normally takes less than a week.
What can I send in?
You can send us smartphones, tablets and laptops for repair. Choose your device in the request form.
From which countries can I mail in my device?
From Belgium, the Netherlands, France, Germany and Luxembourg. From Belgium, the Netherlands, France and Germany you choose a FIXNOW shipping label, with extra protection if you want, or ship it yourself. From Luxembourg you ship it yourself, with track & trace.
What does shipping cost?
You pay for shipping both ways, together with the repair and only afterwards. You see the exact amount in the request as soon as you enter your address; it depends on your country and the carrier. If you ship it yourself, you pay your own shipment to the carrier and we only charge the return.
How do I get my device back?
After your payment we ship your device back the same or the next business day, with track & trace. Within Belgium we usually deliver to a parcel locker near you: your package doesn’t have to wait unattended at the door and you collect it whenever it suits you.
Do I need to turn off “Find My iPhone” or remove my SIM card?
No. Send your device just as it is: the SIM card can stay in and you don’t need to switch anything off. For most repairs we don’t need your passcode either; we only ask for it for motherboard repairs or for an iPad with an Apple Pencil, so we can test everything fully.
What happens when my package arrives?
A staff member opens every package on camera and checks your device in — you immediately receive an automatic e-mail. The technician then gets to work, usually the same day.
My device just fell into water — can I mail it in?
Better not: with water damage every minute counts. Come by in Antwerp or Wolvertem as soon as you can, so we can open and clean your device right away — sometimes that cleaning is enough and nothing needs replacing. All other repairs can safely be mailed in.
Can I add extra protection to my shipment?
Yes, with a FIXNOW shipping label you can choose extra protection in your request through Sendcloud Shipment Protection (XCover), for both directions. You see the price upfront. If there is a problem, FIXNOW helps submit the claim; XCover assesses it under its terms, and compensation is not automatic. If you ship it yourself, this protection does not apply.
How do I track my shipment?
With a FIXNOW label, the track & trace comes with the label in your e-mail. If you ship it yourself, you get the track & trace from your carrier. You can track the return shipment too.
When do I pay?
You only pay after the repair, not in advance.