Device won't turn on
Why won't your device turn on anymore?
A device that won't turn on isn't automatically broken. Often the battery is simply empty or worn out to the point where it no longer holds a charge. Sometimes it's a software freeze, and after a drop or contact with water, there can be internal damage.
- Battery completely empty or drained too deeply
- Worn battery that no longer holds a charge
- Software freeze, or a device stuck on the startup logo
- Internal damage after a drop or knock, or after water damage to the logic board
Try this yourself first
Before you assume the device is broken, these steps rule out the simplest causes.
- Connect the device to a working charger and cable for at least a while, even if nothing shows on the screen
- Force-restart using your device's button combination
- Test with a different charger and cable to rule out a faulty adapter
- Check the charging port for dirt and gently clean it with a dry, soft brush
- Did the device get wet recently? Turn it off right away and just let it sit — rice is a myth that can actually make the damage worse
When to visit FIXNOW
If your device still doesn't respond at all after these steps, a technical check is needed. During the diagnosis it often becomes clear quickly whether a new battery is enough, or whether there's more going on, such as damage to the logic board after a drop or contact with water. Battery and parts repairs come with a fixed price per model, usually ready the same day, with up to 1 year warranty. In case of water damage, we look at the options with no promises upfront.
- The device stays black, even after a long time on the charger
- The device keeps restarting or gets stuck on the logo
- The device was dropped or got wet shortly before
Which repair fixes this?
Frequently asked questions
How much does the repair cost?
That depends on your model. FIXNOW works with a fixed price per model — you’ll find it in the price list among the possible repairs above.
How quickly can I come in?
Usually the same day, often while you wait. Book a time online, or simply walk into FIXNOW Antwerpen or Wolvertem.
Can I mail in my device?
Yes, with a shipping label. See how mailing in works on our Mail-in page and send your device from anywhere in Belgium or neighbouring countries.