LCD buyback: frequently asked questions
Everything about selling broken screens to FIXNOW, all on one page: conditions, grading, shipping, payout and paperwork.
Which screens and brands do you buy?
We currently buy broken iPhone, iPad and Samsung Galaxy screens whose display and touch still work fully. Check the price list on this page for the current offer per model.
What happens if a screen is rejected?
We return a rejected screen (lines, spots, burn-in, no display, water damage or a copy screen) at your cost, or arrange free recycling. You choose which option you would like. Every rejected screen is photographed, so you can be sure it is your own display. Tip: mark the back of each screen with a marker pen beforehand.
How does payment work?
We usually test your batch on the day it arrives. You then receive the settlement statement; after your approval, payment goes out immediately by bank transfer. We do not ask for an IBAN in the registration form; that follows at settlement.
What document do I receive after the sale?
You receive a settlement statement with the grading result per screen. If you are VAT-registered, you issue your invoice based on that; if you fall under the small business exemption scheme, you invoice without VAT with the required legal notice. If you sell as a private individual, we provide a purchase receipt (aankoopborderel) that we both sign.
Does FIXNOW come and collect the screens?
For larger batches, we can collect the screens from you. To mail in your batch, request the free label through the form. FIXNOW reviews the batch and shipping details and sends the label by email only after approval. Drop-off in Antwerp or Wolvertem is also possible.
How do I pack the screens safely for shipping?
Pack each screen separately, for example in bubble wrap, so the screens do not touch each other during transport. Stick a label with your reference on each screen. That way, in case of a dispute, we can easily trace each screen back to your batch.
Can I send photos of my batch in advance?
Yes, please do. After registration, send an overview photo and close-ups of doubtful cases via WhatsApp or as a reply to the confirmation email, mentioning your name or company. Photos make our advance estimate more realistic; the final grade always follows from the physical test.
Do you buy copy or aftermarket screens?
No, we only buy original screens. Copy screens are rejected during testing.
Do you buy broken screens from other EU countries?
Yes, professional repair shops, refurbishers and businesses as well as private sellers from all EU countries can register a batch. If an eligible batch meets either current label condition, you can request a free shipping label. FIXNOW reviews every request and sends the label only after approval.
From what quantity is the shipping label free?
Private and professional sellers in all EU countries can request a free shipping label. From 11 displays, or when the indicative value calculated by FIXNOW is above €400, meeting either condition is enough. FIXNOW reviews every request, the batch and the shipping route. Once approved, we send the free label by email. If no direct route is available or the rate exceeds €25, we also review the shipment manually. The free label applies only to batches with a declared grade A or B; once approved, you usually receive it within the hour.
How quickly do I receive the free shipping label?
Once your request is approved, you receive the label by email, usually within the hour during opening hours. Please wait for the label before shipping.
Do you also buy Samsung screens?
Yes. Besides iPhone and iPad we buy Samsung Galaxy screens. The S, Z and A series are listed with current per-grade prices in the price list on this website.
Can I sell as a private individual, or only as a business?
Both. Private sellers from all EU countries can register a batch; we sign a purchase receipt together, no invoice needed. Businesses invoice with or without VAT depending on their scheme.
How quickly do I get paid?
We usually test your batch on the day it arrives. You then receive the settlement statement with the grading result per screen; after your approval we pay out immediately by bank transfer.